CYBOOL, (“CYBOOL”, “we”, “us” or “our”) is committed to protecting the privacy of individuals and specifically the privacy of individuals whose personal information (defined below) we collect or may control the processing of in the course of our business operations. This Privacy Policy applies to the website: https://cybool.com (the “Website”) and our The Services we offer.
This Privacy Policy (“this Policy”) explains how we collect, use, share, store and retain the personal information and your rights in relation to your privacy. We are committed to ensuring we comply with all applicable privacy laws, including but not limited to the General Data Protection Regulation (“GDPR”), California Consumer Privacy Act of 2018 as amended by California Privacy Rights Act of 2020 (“CCPA”), and Privacy Act 1988 (Cth) (“Privacy Act”). We may periodically review and update this Policy from time to time and will post a revised version on the Site. If we make any material changes, we will notify you by email (sent to the email address specified in your account) or with a notice on the Site prior to the changes becoming effective.
Personal Information is any information where your identity is reasonably ascertainable. It is information that can be used to identify you. Depending on how you engage with us, this broad definition may include information such as your name, email address, physical address, phone number, or company or business name (collectively, “Personal Information”). If you are in the European Economic Area, the UK or Switzerland, this will also include any personal data as defined in the GDPR.
The categories of Personal Information we may collect depends on whether you are a customer, vendor or other Platform user, business partner, supplier, job applicant, or visitor to the Site.
For customers, Personal Information that we collect may include:
The above is applicable if you are a customer, a prospective customer or have requested a demonstration of our Services.
For vendors and other Platform users, Personal Information that we collect may include:
The above is applicable if you are a vendor or other entity that (i) is selected by a customer to complete a questionnaire or assist with remediation; (ii) has been granted access to view public or published profiles on the Platform; or (iii) has been granted access to perform an approval within the Platform.
For applicants and future staff, Personal Information that we collect may include:
You are free to explore the Site without registering for an account. For individuals who visit the Site, Personal Information collected from the Site may include:
Personal Information may be provided directly by you or a representative when you create an account on our Platform. Through your use of the Services, we collect and store content that you post, send, receive, and share; this content includes any Personal Information about you that you may choose to include. You may also choose to submit Personal Information to our customer support team if you are experiencing a problem with the Services.
Personal Information may be collected directly when you complete a questionnaire from a customer or post a public profile on the Platform.
Personal Information may be received directly from you through applications of employment on our recruitment platform and communication via email or instant messaging services.
You are responsible for the completeness and accuracy of the Personal Information provided and you must ensure that the persons to whom the Personal Information relates have been notified and where required by law, have consented.
Personal Information may be collected or received from other users of the Platform and Services, from our business partners, from third-party services (e.g. recruitment agencies and lead generation services), and through participation in events. Personal Information may also be collected through publicly available means, including your websites, social media platforms (e.g. LinkedIn), recruitment platforms, public databases, and other public sources.
Personal Information such as the technical information and visit information is automatically collected during your visit to the Site and the Platform. This is enabled through common tracking systems such as cookies and web beacons. CYBOOL does not respond to Do Not Track requests.
CYBOOL may use cookies and other technologies to collect information from you for a variety of purposes. These technologies provide us with Personal Information about your devices and networks you utilize to access the Site, Platform, and Services, and other information regarding your interactions with the Site, Platform, and the Services.
We partner with third parties to manage our advertising on other sites. Our third parties may also use technologies such as cookies to gather information about your activities on the Site and other sites in order to suggest advertising based on your browsing activities and interests.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can change your browser settings to decline cookies if you choose. For more information about CYBOOL’s use of cookies, please read our Cookie Policy.
We use a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us manage and improve the quality of the Site, Platform, Services, and marketing communications by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages or in emails and are about the size of the period at the end of this sentence. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers’ Personal Information. You can opt-out of emails from us at anytime by clicking ‘unsubscribe’ at the bottom of an email.
Like most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with the Site, Platform, and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect Personal Information to information gathered in our log files as necessary to improve the Site, Platform, and Services. In such a case, we would treat the combined information in accordance with this Policy.
We need Personal Information in order to provide our Services and carry out any incidental functions such as account management and providing service support. Doing so falls within CYBOOL’s legitimate and legally-protected interests. Specifically, we use Personal Information for:
We use the Personal Information we collect to provide our Services to customers, to manage customers’ accounts, to bill for Services, to pay suppliers, to compensate business partners, and to provide information you requested. We may use Personal Information to:
We will never sell to or share with third parties as defined under CCPA.
We post customer testimonials on the Site which include Personal Information. We will only share this Personal Information where we have obtained the consent of that customer before posting a testimonial which may also include their name, photograph and business name.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
CYBOOL uses third-party products and services which are necessary to the operation of the Site and Platform, the Services, and business operations. Examples may include marketing CRM, customer support and payment management in order to provide you with better service. In all cases where our third parties handle your Personal Information we require their acknowledgement and adherence to our Policy and customer data handling policies and restrict such use as required to provide their services.
CYBOOL has offices in the United States of America (USA) and Australia. Your Personal Information may be transferred and stored in countries with differing privacy laws to your own. The Data Protection Addendum reflects the commitment to abide by applicable data protection laws concerning the processing of Personal Information for our customers.
Note that the personal data protection and privacy laws in certain countries may not be as protective of Personal Information as they are within your own jurisdiction including the EU and thus exposes you to certain risks (such as a lower standard of protection applying to the processing of your Personal Information or having fewer rights to access your Personal Information, or there might not be a regulatory body dedicated to personal data protection in that country that you approach).
CYBOOL will take reasonable steps to ensure that recipients in other countries comply with a level of data protection that is considered appropriate such as using the Standard Contractual Clauses approved by the European Commission. However, you acknowledge the potential risks to your Personal Information being processed in such countries such as the USA.
Personal Information will be retained so long as it is required to provide the Services, maintain Platform access, prevent fraud, and meet legal and financial obligations.
You can unsubscribe at anytime from receiving communications from CYBOOL by clicking unsubscribe at the bottom of emails from us, emailing us at cyber@cybool.com
Customers, please note, while you can opt-out of receiving marketing communications from us, you cannot opt-out from receiving transactional emails relating to your use of our Platform and Services.
Under applicable privacy laws (including GDPR, CCPA, and Privacy Act), you may have certain privacy rights to your Personal Information. Following confirmation of your identity, CYBOOL will provide you with access to the Personal Information we have about you in machine readable format. Additionally, we will respond to your requests that we do the following:
To exercise any of these rights please contact us at cyber@cybool.com
When contacting us, please make clear in the email what Personal Information you would like to have changed. For your protection, we may only process requests with respect to the Personal Information associated with the email address that you use to send us your request. We may need to verify your identity before implementing your request.
We will respond within a reasonable timeframe to all requests for access, change or delete information we have within a reasonable timeframe. In some instances, we may not delete your personal information if we have a legal obligation to retain it, or we otherwise have a legitimate purpose, such as fraud prevention.
If you have any complaints or concerns regarding how your Personal Information has been handled, you may raise these concerns with us directly by emailing us at cyber@cybool.com
We will promptly investigate your complaint or concern and attempt to resolve the matter. If you are not satisfied with the outcome of your complaint, you may wish to contact your relevant regulatory authority in your jurisdiction.
If you have any inquiries or concerns about CYBOOL’s Privacy Policy please contact us at cyber@cybool.com
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